Privacy policy

How we look after the information you share with us.

Last updated: 5 November 2026

Your privacy matters to us. This policy explains what information we collect, how we use it to help you, and the choices you have.

Who we are

Bathroom Grant Funding is a trading name of Future Glazing Ltd, a company registered in England and Wales (company number 10878913). Registered office: 31a Dewsbury Gate Road, Dewsbury, England, WF13 4AX. You can contact us at enquiries@bathroomgrantfunding.co.uk.

Future Glazing Ltd is the controller of the personal information described in this policy.

What we collect

Your enquiry: your name, postcode, email address, phone number, whether you own the property, and the work you are interested in (for example the service you choose, or the number of windows and doors).
What you tell us later: details you share on the phone or during your survey, such as information about your property and the information a grant scheme needs to assess your eligibility.
Technical information: a scrambled (hashed) version of your IP address, which keeps the enquiry form safe from spam; and, if you allow them, analytics and advertising cookies (see our cookie policy).

How we use it, and our lawful basis

To reply to your enquiry, arrange your free survey and prepare your quote, at your request before a contract.
To help you check your eligibility and apply for grant funding, at your request.
To carry out and guarantee the work you order from us, to perform our contract with you.
To keep accurate records, protect against fraud and spam, and improve our service, as our legitimate interests.
To measure visits and our Google adverts, with your consent, which you can change at any time using “Cookie settings” at the bottom of every page.
To meet our legal obligations, such as tax and accounting records.

You only receive marketing you have agreed to.

Who receives your information

Your details stay private. Your enquiry is received and handled by Future Glazing Ltd, and your details are used only to help you with your enquiry and any work you choose.

A small number of trusted service providers process information on our behalf and on our instructions: our website host, our email provider (which receives a copy of each enquiry) and, if you consent to cookies, Google Analytics and Google Ads. When you apply for government-backed funding, such as a Disabled Facilities Grant, your application goes to the council or scheme concerned, and we share information with them with your agreement.

Where a provider stores information outside the UK, the transfer is protected by UK adequacy regulations or the UK’s approved contract clauses.

How long we keep it

We keep enquiry details for up to 24 months from our last contact. For customers, we keep the records needed for your guarantee, and for tax and accounting, for six years after your work is completed.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it moved to another organisation, and to withdraw consent at any time. Email enquiries@bathroomgrantfunding.co.uk and we will reply within one month.

We always want to put things right, so please tell us first if you have a concern. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

Updates to this policy

When we update this policy, we change the date at the top of this page.